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Customer Support Executive

Central Delhi, Delhi Yesterday, 12:02 PM

FLIPKART

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  • Description

    Job Summary

    Helping clients to caption their telephone calls. Assisting customer’s to communicate confidently with friends, family and colleagues by phone. Utilize excellent listening & verbal skills to enable Caption Call customers not to limit the quality of their phone conversations

    Responsibilities and Duties

    Provide phone support for Global customers.
    Be responsible to deliver a high quality, customer-driven, support service resolving
    customer enquiries at the first point of call wherever possible.

    Demonstrates confidence and willingness to resolve customer requests or
    queries.

    Maintain and improve Customer Satisfaction by delivering against those initiatives
    that have been identified as crucially important during each and every customer

    support engagement

    Ability to assess customer sentiment at all stages during the communication, to
    take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

    Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
    Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications etc.)
    Completes all training and development activities in timely manner
    Understanding of escalation handling procedures
    Required Experience, Skills and Qualifications

    Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customers information
    Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers
    Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
    Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively

    Salary: ₹15,000.00 to ₹22,000.00 /month
  • Requirements

  • Minumun level of education: High school
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Support Executive

  • Recruiter

    FLIPKART

  • Location

    Central Delhi, Delhi

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Apply now

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