Subject Matter Expert in Mahārāshtra - Value Direct

Value Direct

Founded in 2008, Value Direct has achieved impressive benchmarks by delivering NEW customers across varied industry sectors. Our remarkable success is underpinned by our proprietary technology and deep knowledge that has enabled us to be at the forefront of Digital Marketing and Advertising in Mumbai.Recruiter from sector Advertising / PR, located in Mahārāshtra, From 51 to 200 workers

    About this job ad 13 November


  • Konkan, Mahārāshtra
  • Description

  • The candidate should be open to work on Pilot Processes, Calling and achieving Sales Targets, will be responsible for mentoring other associates and creating SOPs
    Ensure proper documentation, notification, escalation, tracking and follow up.
    Perform incident notification and escalation to ensure problems requests issues are communicated
    Document troubleshooting efforts and customer information in data capture tool and when required, transfer call or promptly notify responsible party for resolution
    May perform follow up on incidents with customer to ensure customer satisfaction
    May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
    May take accountability for effectively handling senior level escalations or customer complaints received via various sources
    Liaise with other support teams or product teams
    Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the role training and classroom training
    Share information required for the team to be successful
    Provide functional and or technical support
    Receive and log internal and/or external customer problem request issue and ensure proper documentation
    Perform customer request problem identification and follow defined procedures
  • Number of vacancies: 2
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Knowledge: Microsoft Access, Microsoft Excel, Microsoft Word
  • Availability for travel: Yes
  • Availability for change of residence: Yes


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Ad summary

  • Subject Matter Expert  in Konkan, Mahārāshtra

  • Recruiter

    Value Direct
  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Apply now

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