Team Leader

Telangana 30 September

Corporate Resources

  • Description

     Responsible In Managing The Team of 20 to 30Agents.
     Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and
     Ensuring meeting Clint’s SLA.
     Monitor and Track the performance with respect to SLA’s, Clint satisfaction.
     Maintaining Up-to-date Knowledge of Process developments.
     Assist with Assistant .Manager/Manager from the end User’s Point of View.
     Monitor the performance standards of the team against planned objectives, and recommending
    and/or taking corrective actions.
     Document, examine and report quality issues their response and suggest possible improvements.
     Taking care of attrition and shrinkage.

  • Number of vacancies: 3
  • Requirements

  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Team Leader

  • Recruiter

    Corporate Resources

  • Location

    Telangana

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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