WFM Executive

Hyderabad, Telangana 30 September

Corporate Resources

  • Description

     Prepares daily reports on advisors attendance.
     Must be proficient and have working knowledge in Excel and Advanced Excel, Macros etc.
     Reconciles attendance daily with employee timesheets against schedule and time in/time out
    reporting.
     Manages changes to scheduling to ensure adequate daily resource coverage.
     Communicate with management and operations team to ensure compliance with company
    standards.
     Maintain running report of attendance incidents.
     Ensures hours are accurately accumulated and categorized in a format compatible with
    company and department payroll procedures.
     Monitor attendance and schedule adherence along with login hour’s adherence.
     Processes management requests for modifications of scheduling events (meetings/training,
    etc.).
     Use accuracy of schedule measurements for continuous improvement, including making
    recommendations to improve scheduling efficiency and team member satisfaction.
     Provides analytical support for special projects.
     Collaborate with Fulfilment Operations Department Management on identifying
    opportunities to further optimize our workforce.
     Communicates and work with staff members, management and Human Resources.
     1.5 to 2 Years’ experience in Workforce Management, preferably in BPO with at least 150
    employees.
     Bachelor degree preferred, or 2 plus years relevant work experience.
     Experience with Workforce Management software (scheduling, performance tracking,
    reporting)
     Demonstrated strong analytical skills, with emphasis on forecasting.
     Ability to be highly organized with an emphasis on accuracy and timeliness.
     Ability to organize information and have attention to detail and accurately follow procedures.
     Ability to effectively communicate orally and in writing with co-workers, management team,
    other Departments, vendors, and outside agencies, including being sensitive to professional
    ethics.
     Ability to sit the entire work day viewing a computer monitor.
     Ability to work occasionally evenings and weekends to meet deadlines.
  • Number of vacancies: 3
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • WFM Executive

  • Recruiter

    Corporate Resources

  • Location

    Hyderabad, Telangana

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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